Refund Policy for Luget

Effective Date: September 17, 2026

This policy covers Luget Plus: the monthly and yearly subscriptions and the lifetime purchase. Who issues the refund depends on where you bought Luget Plus.

1. Purchases on luget.app

Orders on https://luget.app are processed by our online reseller Paddle.com, which is the Merchant of Record for those orders and handles billing, receipts and refunds.

• 14-day money-back guarantee. You can ask for a full refund within 14 days of any payment: the first payment after a free trial, a renewal, or a lifetime purchase. You don't need to give a reason.
• To ask for a refund, use the link in the receipt email from Paddle, look up your order at https://paddle.net, or email us at [email protected] from the address you used for the order.
• The money goes back to the original payment method. It usually arrives within 5–10 business days, depending on your bank.
• Once a payment is refunded, Luget Plus for that payment ends.
• After 14 days we still refund when you were charged after cancelling, when you were charged twice, or when Luget Plus did not work for you and we could not fix it.

2. Free trial

You are not charged during the 7-day free trial. If you cancel before the trial ends, nothing is charged and there is nothing to refund.

3. Purchases in the App Store

Purchases made in the iPhone app are processed by Apple, and we cannot refund them ourselves. Ask Apple for a refund at https://reportaproblem.apple.com under Apple's policy.

4. Purchases on Google Play

Purchases made in the Android app are processed by Google. Within 48 hours of the purchase you can ask Google Play for a refund: https://support.google.com/googleplay/answer/2479637. After 48 hours, email us at [email protected] with the order number (it starts with GPA.) and we will review the request.

5. Cancelling a subscription

Cancelling stops the next renewal. It does not refund the current period by itself: to get that money back, ask for a refund as described above.

• luget.app: use the link in the receipt email from Paddle, go to https://paddle.net, or email us
• iPhone: Settings → your name → Subscriptions → Luget Plus
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Luget Plus

6. Your statutory rights

Nothing in this policy limits the rights you have under the consumer protection laws of your country.

7. Contact

Questions about refunds should be directed to:

Email: [email protected]